Hewlett Expert Assist – Pay Per Incident

Enjoy reliable technical assistance with Hewlett Expert Assist, a convenient one-time service designed for individual devices and specific technical issues. Whether you need help troubleshooting a computer, configuring a printer, resolving software problems, or improving device security, our experienced support team is here to assist.

This service includes one-time phone support and/or remote assistance, subject to service availability, device compatibility, and the nature of the issue.

Our support team is available 7 days a week, from 8:00 a.m. to 10:00 p.m. local time.

Service Updates & Security Awareness

Receive occasional email updates containing scam-awareness tips, security recommendations, and relevant service information. These communications are intended to help you stay informed and protect your devices.

What’s Included

1. General Performance Assistance
   Help identify and troubleshoot common computer slowdowns, freezing, and performance-related issues.
   
2. Virus, Spyware & Malware Assistance
   Support with detecting, removing, and preventing common malware threats, where technically feasible.
   
3. Error Messages & Application Crashes
   Troubleshoot pop-ups, error messages, application crashes, and software instability.
   
4. Operating System Troubleshooting
   Assistance diagnosing and resolving common Windows operating system issues.
   
5. Boot & Startup Problems
   Help identify common causes of startup failures, boot errors, and loading problems.
   
6. Software Troubleshooting
   Assistance resolving common software configuration, compatibility, and functionality issues.
   
7. Software Installation & Setup
   Help with installing and configuring supported software applications.
   
8. Basic Software Guidance
   Assistance with common features and basic usage of supported software packages.
   
9. Network Setup & Configuration
   Support for configuring and troubleshooting home and small-office network connections.
   
10. Wireless Network Security
    Assistance with securing Wi-Fi settings, passwords, and supported network configurations.
    
11. Local Data Backup Assistance
    Help configuring backups to supported local storage devices.
    
12. Photo Upload Assistance
    Guidance for uploading photos to supported internet-based services and platforms.
    
13. Mobile Device Synchronization
    Assistance syncing supported mobile devices with compatible PC applications.
    
14. Licensed Media Download Guidance
    Help downloading and managing legally licensed media from supported online services.
    
15. Windows Features & Personalization
    Guidance with using, configuring, and customizing supported Windows features.
    
16. Peripheral Device Connectivity
    Assistance connecting supported devices, such as printers and scanners, to wired or wireless networks.
    
17. Printer Driver Troubleshooting
    Help diagnose and resolve common printer driver installation and compatibility issues.
    
18. Printer Driver Installation
    Assistance downloading and installing supported printer drivers on primary devices.
    
19. Hardware & Maintenance Guidance
    General assistance with device maintenance, hardware troubleshooting, and recommended care practices.
    
20. Antivirus & Firewall Assistance
    Help with antivirus configuration, firewall settings, and basic device protection.
    
21. Premium VPN Assistance
    Guidance with supported VPN setup and secure browsing configurations. VPN availability and features depend on the selected service.
    
22. Wi-Fi Protection Guidance
    Assistance reviewing wireless security settings and improving network protection.
    
23. Secure Online Shopping Guidance
    Tips and configuration assistance for safer online shopping and payment practices.
    
24. Ransomware Protection Guidance
    Assistance with security settings, backups, and supported ransomware-protection features.
    
25. Parental Control Assistance
    Help configuring supported parental-control and content-filtering features.
    
26. PC Cleanup & Optimization
    Assistance identifying unnecessary files, managing startup items, and improving general system organization.
    
27. Password Manager Assistance
    Guidance with setting up and using supported password-management tools.
    
28. Update Manager Assistance
    Help checking and managing supported operating system, application, and driver updates.
    
29. Total Care Support Guidance
    Information about ongoing technical-support plans and available support options for customers who need continued assistance.

Service Notes

• Support is provided for eligible devices, supported software, and covered technical issues.
• Remote assistance requires customer authorization and a compatible internet connection.
• Some issues may require an in-person technician, hardware replacement, manufacturer support, or a separate service.
• Third-party software, subscriptions, VPNs, antivirus products, and other services may have separate costs and terms.
• Availability, response times, and the scope of assistance may vary depending on the selected service and issue complexity.